GarbageApps
Support
Help for GameHaven and Apical
Contact us — the fastest way to reach a human is email. We read every message and reply within about 2 business days.
When reporting a bug, please include your iOS version, the app version (in-app: About / Version), and a screenshot or the diagnostics log if relevant — it helps us help you faster.
Which app do you need help with?
🎮 GameHaven
12 classic games — Chess, Trivia, Crossword & more
🟢 Apical
Plan & Live Well — planner, notes, email, wellness
GameHaven
GameHaven
12 classic games in one app — Chess, Checkers, Trivia, Crossword, Word Search, Sudoku, Hex, Memory Match, Tic-Tac-Toe, Ultimate Tic-Tac-Toe, Rocket Blast Off, and Dots & Boxes. Free to play, with optional Premium. Privacy Policy & Terms.
Games & content
What games are included, and can I play offline?
All 12 games are free in solo mode and work offline — progress saves locally and syncs to the cloud when you're back online. Local Wi-Fi multiplayer needs both devices on the same network; online multiplayer/tournaments need internet.
Why am I hitting content limits?
Free players get 2 puzzles/day each for Word Search, Crossword, and Sudoku, plus a starter pool of 100 Trivia questions and 80 Rocket Blast Off words. Chess, Checkers, Tic-Tac-Toe, Ultimate Tic-Tac-Toe, Dots & Boxes, Memory Match, and Hex are unlimited. At a limit you can watch an optional short ad to keep playing, or go Premium for unlimited content including fresh AI-generated puzzles and questions.
How do Daily Challenges work?
Each day every game gets a new challenge at a fixed difficulty that's the same for all players. They're free for everyone and don't count toward your free-tier limits. Complete them all for bonus coins.
Can I save and resume a game?
Yes — most games can be saved mid-progress and resumed later from the Home screen.
Multiplayer, tournaments & coins
How does multiplayer work?
All multiplayer is part of Premium: Pass & Play (same device), Local Wi-Fi / Bluetooth (same network), Online cross-network 1-v-1, and async Score Match (host plays first, guest plays within 24 hours, higher score wins). Upgrade from the Profile tab to unlock it.
How do tournaments work?
Tournaments (Premium) support 2–16 players. Pick any game and a format — Single Elimination or Round Robin — and run it online or over local Wi-Fi.
How do coins, the Shop, and achievements work?
Earn coins by playing/winning, completing Daily Challenges, and login streaks (Premium = 2× coins & XP). Free players can buy basic avatars; Premium unlocks the full Shop (300+ cosmetics across 16 categories). 200+ achievements unlock for everyone.
Premium subscription
What does Premium cost and include?
$3.99/month or $34.99/year, with a 7-day free trial for new subscribers. Premium unlocks every multiplayer mode and tournaments, the full Shop, advanced stats, unlimited AI-generated trivia/puzzles, ad-free play, and 2× coins & XP. Supports Family Sharing for up to 6 family members.
How do I restore, cancel, or get a refund?
Restore: Profile → Premium → Restore Purchases (use the same Apple ID that bought it). Cancel: iOS Settings → [your name] → Subscriptions → GameHaven → Cancel (you keep access until the period ends). Refunds are handled by Apple at reportaproblem.apple.com.
Does GameHaven show ads?
Only optional rewarded ads, and only for free players — "watch a short ad to keep playing" at a content cap. No banners, no forced interstitials. Ads are non-personalized and child-directed (no IDFA, no cross-app tracking). Premium removes all ads.
Account, sync & deletion
Why sign in with Apple, and how does sync work?
Signing in with Apple enables cloud sync across devices, preserves progress if you reinstall, and unlocks online features. Your progress, stats, coins, and achievements sync automatically; tap the cloud-sync button on your Profile to sync manually. Your Apple ID email stays private.
How do I delete my account?
Profile → scroll to the Account section → Delete Account & Data, then confirm. This permanently removes your account, stats, match history, achievements, and saved progress — it can't be undone. Note: deleting your account does not cancel your Apple subscription; cancel that separately in Settings → Subscriptions.
Troubleshooting
Multiplayer won't connect / a feature is locked
Local Wi-Fi multiplayer needs both devices on the same network with the Local Network permission on (iOS Settings → GameHaven → Local Network); online play needs internet. Multiplayer, tournaments, the full Shop, advanced stats, and Friends are Premium — open Profile to upgrade.
Progress isn't syncing, or the app is misbehaving
Cloud sync needs Sign in with Apple + internet on each device; tap the cloud-sync button to force it. For other issues, update to the latest version, restart the app, then send a report via Profile → Help & Feedback or email support@garbageapps.com with your device model and iOS version.
Apical
Apical: Plan & Live Well
An all-in-one productivity hub — planner (tasks & appointments), notes with handwriting, a unified email inbox, wellness tracking, shopping lists, weather, news, and an AI assistant. iPhone, iPad, and Apple Watch (iOS 18+), in 18 languages. Privacy Policy & Terms.
Getting started
What does Apical do, and do I need an account?
Apical combines a planner, notes, email inbox, wellness tracker, shopping list, weather, news, an AI assistant, and a customizable dashboard — you choose which surfaces you use. No account is required: it works offline as a guest (data stays on your device). You only need an account (Sign in with Apple or email/password) for cloud sync, collaboration, or email push notifications.
Which devices and languages are supported?
iPhone (iOS 18+), iPad (iPadOS 18+), Apple Watch companion, and Lock/Home-Screen + StandBy widgets. There's no Mac, Android, or web version. Available in 18 languages (Arabic and Urdu render right-to-left) — change it in Settings → Appearance → Language.
Plans & pricing
What's the difference between Free, Live Well, and Power?
The Free tier is permanent and full-featured for what it includes. The paid tiers are Live Well (US$4.99/month or US$44.99/year) and Power (US$9.99/month or US$89.99/year). Those are the current U.S. introductory prices; the in-app paywall shows your local currency. All four products are a single subscription group, so you hold one active Apical subscription at a time — switching tier or billing period is a change, not a new purchase.
| Feature | Free | Live Well | Power |
|---|---|---|---|
| Tasks / appointments per day | 15 / 15 | unlimited | unlimited |
| Email accounts | 1 | 1 | 10 |
| Calendars | 1 | 3 | 10 |
| Notes | 3 max | unlimited | unlimited |
| Handwriting canvas, note folders | — | ✓ | ✓ |
| Shopping lists, weather effects, holiday themes | — | ✓ | ✓ |
| Wellness & fitness, news feed | — | ✓ | ✓ |
| Cloud backup & sync | — | ✓ | ✓ |
| Email rules / groups, email-to-calendar sync | — | — | ✓ |
| Collaboration & profile picture | — | — | ✓ |
| AI chat | free (fair use) | free (fair use) | free (fair use) |
| Cross-promo (other GarbageApps) | shown | hidden | hidden |
How do I cancel, switch tiers, or get a refund?
Cancel: iOS Settings → [your name] → Subscriptions → Apical → Cancel Subscription (you keep paid features through the end of the period, then revert to Free with your data preserved). Switch tiers: Settings → Subscription → Upgrade in-app, or Change Subscription in iOS Settings — Apple handles proration. Refunds are handled by Apple at reportaproblem.apple.com.
Does Apical show ads?
No third-party ads or trackers. Free shows non-intrusive cross-promotion to other GarbageApps titles; Live Well and Power hide it.
Email inbox
Which email providers can I connect, and how many?
Gmail and Outlook/Hotmail/Live via OAuth; iCloud, Yahoo, AOL, and custom IMAP/SMTP via an app-specific password (Settings → Inbox → Add Account → Other). Accounts allowed: Free 1, Live Well 1, Power 10.
My iCloud login fails with "wrong password"
iCloud requires an app-specific password, not your Apple ID password. Generate one at account.apple.com → Sign-In and Security → App-Specific Passwords, and use that in Apical.
I'm not getting push notifications for new email
Check: (1) iOS notification permission (Settings → Notifications → Apical), (2) Settings → Inbox → New mail alerts is on. Gmail/Outlook push is set up automatically; for IMAP accounts, live updates only run while the app is in the foreground (an iOS limitation). Settings → Inbox → Account → Diagnostics shows the subscription state.
Can I undo a sent email?
Yes — for 10 seconds after Send (the Undo Send banner appears at the bottom). The email isn't transmitted until the timer expires.
Wellness, notes & AI
Does Apical send my health data anywhere?
No. HealthKit data stays entirely on your device — it's never uploaded to our servers, cloud sync, AI services, or any third party. The daily readiness score and all insights are computed on-device from your own data and are wellness summaries, not medical advice.
What can the AI assistant do — and is there a limit?
It answers productivity questions, can look up current info via web search, and helps you write/rephrase text. It declines medical, legal, financial, and emergency advice, and never reads your notes/tasks/emails unless you paste them in. AI chat is free on every tier — Free, Live Well, and Power — with fair-use limits rather than a fixed per-plan message cap.
My handwriting strokes didn't save
Handwriting is saved separately from the note text. If you quit the app mid-stroke before it finishes saving, the strokes may not persist — wait for the spinner to clear before backgrounding the app.
Account, cloud sync & deletion
What gets synced, and how is it protected? (Live Well)
Cloud sync (Live Well and Power) covers tasks, appointments, notes, shopping lists, meal/workout logs, rules, categories, and preferences. Never synced: HealthKit data, email passwords/OAuth tokens (Keychain, this-device-only), and email message bodies (those stay with your provider). Data in transit uses TLS 1.3; at rest it's AES-256 with Row-Level Security so only you can read your rows.
How do I delete my account?
Settings tab → scroll to the bottom → Delete Account → confirm. This deletes your backend identity and all cloud rows, revokes Sign in with Apple, and wipes local data — immediately and permanently (no undo). It does not cancel your App Store subscription (cancel that separately) and doesn't touch backups you exported yourself. Lost your device? Email support@garbageapps.com from your account email to delete server-side (up to 5 business days). You can also wipe data without deleting the account via Settings → Data & Storage → Reset App Data / Delete Cloud Data.
Troubleshooting
App crashes, sync fails, or "Network error" on every action
Crashes: force-quit and relaunch, reboot, then update to the latest version; if it persists, share the log from Settings → About → Diagnostics. Sync: cloud sync requires Live Well or Power — check Settings → Data & Storage → Last successful sync and tap Sync now. Network errors: check Wi-Fi/cellular and try disabling any VPN (some corporate/school firewalls block our API — cellular may work).
Can I export or import my data?
Export (Live Well/Power): Settings → Data & Storage → Export all data → a
.json archive in Files (Free can export individual items). Import: .ics calendar files, Apple Reminders (via macOS Calendar export), and plain-text notes. There's no Notion/Evernote/Todoist importer.Notifications aren't arriving
Check iOS permission (Settings → Notifications → Apical), the in-app categories (Settings → Notifications), any Focus mode or quiet-hours window, and that Background App Refresh is enabled (Settings → General → Background App Refresh).
Managing subscriptions & refunds (both apps)
Both apps bill through Apple, so the same rules apply:
- Manage / cancel: iOS Settings → [your name] → Subscriptions, or apps.apple.com/account/subscriptions. You keep paid access until the end of the current period.
- Refunds: handled exclusively by Apple at reportaproblem.apple.com — we can't issue App Store refunds on Apple's behalf.
- Receipts & renewals come from Apple; we never email you asking for a payment method — treat any such message as phishing.