Apical — FAQ & Troubleshooting

Last updated: June 30, 2026 · Support: support@garbageapps.com

1. GETTING STARTED

What does Apical do?

Apical combines a planner, notes, email inbox, wellness tracker, shopping list, weather, news, an AI assistant, and a customizable home dashboard into one app. You decide which surfaces you use — every tab can be hidden from the dashboard.

Do I need an account?

No. Apical works offline as a guest without ever creating an account; guest data lives only on your device. You'll need an account only for cross-device cloud sync, collaboration, email push notifications, or branded transactional emails. Sign in with Apple Sign In or email and password.

Which devices does Apical run on?

iPhone (iOS 18.0+), iPad (iPadOS 18.0+), and Apple Watch (companion app), plus Lock Screen, Home Screen, and StandBy widgets. There's no dedicated Mac or Android app. A companion web version runs at apical.garbageapps.com.

Which languages are supported?

18 languages including right-to-left (Arabic, Urdu). Change it in Settings → Appearance → Language.

2. TASKS & PLANNER

Why can't I add more than 15 tasks today?

The Free tier caps you at 15 tasks per calendar day and 15 appointments per calendar day. Upgrade to Live Well or Power for unlimited tasks and appointments.

How do I create a recurring task?

Tap the Repeat field when creating or editing a task — daily, weekly, monthly, yearly, weekday-only, weekend-only, or a custom cadence (every N days/weeks/months).

How do meeting links work?

Apical auto-detects meeting URLs (Zoom, Teams, Meet, Webex) in calendar events, ICS email attachments, and manual entry, and shows a "Join Meeting" button on the appointment.

3. NOTES

Notes vs. the handwriting canvas?

Notes — plain or rich text, every tier (Free is capped at 3 notes). Handwriting canvas (Live Well) — full Apple PencilKit drawing with Apple Pencil support.

How do I share a note?

On Power, open a note → share button → generate a share code or QR. Recipients tap "Join shared item" to add it.

4. EMAIL INBOX

Which providers are supported?

Gmail (OAuth), Outlook / Hotmail / Live (OAuth), and iCloud / Yahoo / AOL / custom IMAP (app-specific password).

How many accounts can I connect?

Free: 1 · Live Well: 1 · Power: 10

My iCloud sign-in fails with "wrong password."

iCloud needs an app-specific password, not your Apple ID password. Generate one at account.apple.com → Sign-In and Security → App-Specific Passwords.

Can I undo a sent email?

Yes — for 10 seconds after Send, via the Undo Send banner. The email isn't transmitted until the timer expires.

5. WELLNESS (LIVE WELL)

Does Apical send my health data anywhere?

No. HealthKit data stays entirely on your device — never sent to our servers, cloud sync, AI, or any third party, per Apple's HealthKit guidelines.

What's the daily readiness score?

A 0–100 recovery summary computed entirely on your device from your HRV, resting heart rate, and sleep. It never leaves the device and is not medical advice.

What workout tools are included?

Per-exercise progression charts, supersets, a rest timer, an estimated one-rep max, and a plate calculator — reflecting only the data you enter.

6. SHOPPING (LIVE WELL)

Can I import ingredients from a recipe?

Yes — paste a recipe link via "Import from recipe" and Apical pulls the ingredients into your list.

Can I share a shopping list?

Yes (Power) — Share → code or QR. Recipients add, check off, and edit items in real time.

7. SUBSCRIPTIONS

What's the difference between Free, Live Well, and Power?

• Free — 15 tasks and 15 appointments per day, 1 email account, 1 calendar, 3 notes, free AI chat (fair use), all 18 languages, weather, and widgets. Shows occasional cross-promo ads.

• Live Well ($4.99/month or $44.99/year) — everything in Free with unlimited tasks and notes, plus the full wellness & fitness dashboard, workouts, news feed, cloud backup & sync, shopping lists, handwriting canvas, note folders, up to 3 calendars, animated weather effects, and holiday themes. No ads.

• Power ($9.99/month or $89.99/year) — everything in Live Well, plus multi-account email (up to 10) with rules, groups, prioritization and email-to-calendar sync; collaboration with realtime co-editing; profile pictures; and up to 10 calendars.

AI chat is free on every tier (fair-use limits apply).

How do I cancel?

Settings → Apple ID → Subscriptions → Apical → Cancel. You keep access through the current billing period.

How do I get a refund?

Apple handles all refunds — reportaproblem.apple.com or Apple Support.

8. ACCOUNT & SIGN-IN

What happens when I delete my account?

Your account record and all cloud-synced data (user data, subscriptions, devices, push tokens) are deleted, local data is wiped, and the app returns to onboarding. Not deleted: your App Store subscription (cancel separately) and any backups you exported to Files or iCloud Drive.

9. CLOUD SYNC (LIVE WELL)

What's never synced?

HealthKit data, email passwords and OAuth tokens (stored in the device Keychain only), email message bodies, and anything created as a guest.

How is cloud data protected?

TLS in transit, AES-256 at rest, and row-level security so only you can read your rows. No method of storage is completely secure, but we use commercially reasonable measures to protect your data.

10. AI ASSISTANT

Is AI chat free? Are there limits?

AI chat is free on every tier, with no fixed daily message limit — normal use is effectively unlimited, subject to fair-use limits that keep it available to everyone.

Does the AI train on my messages?

No. The assistant runs on Anthropic's Claude API, and Anthropic does not train on data sent through its API. Your notes, tasks, emails, and calendar are never sent to any AI service unless you paste them into a chat yourself.

11. NOTIFICATIONS

Not getting them? Check: iOS permission (Settings → Notifications → Apical), the in-app categories (Settings → Notifications), Focus modes, the quiet-hours window, and Background App Refresh.

12. TROUBLESHOOTING

• Crashes on launch: force-quit and relaunch → reboot → update → Settings → About → Diagnostics → Share log.

• Sync not working: confirm Live Well or Power, check "Last successful sync," and tap "Sync now."

• Email keeps asking to re-authenticate: Gmail/Outlook may need re-consent after a password change; iCloud app-specific passwords rotate.

• Export your data: Settings → Data & Storage → Export all data (Live Well and Power).

13. CONTACT

Email support@garbageapps.com — we respond within 2 business days. For bugs, include your iOS version, Apical version, a screenshot, and the diagnostics log.

Subscriptions

Apical is free to use, with free AI chat. Two optional subscription tiers unlock more:

• Apical Live Well — the full wellness & fitness dashboard (nutrition, workouts, on-device HRV and readiness), a curated news feed, cross-device cloud sync, shopping lists, unlimited notes and tasks, handwriting canvas, note folders, up to 3 calendars, animated weather effects, and holiday themes. $4.99/month or $44.99/year.

• Apical Power — everything in Live Well, plus multi-account email (up to 10) with rules and email-to-calendar sync, collaboration with realtime co-editing, profile pictures, and up to 10 calendars. $9.99/month or $89.99/year.

A 7-day free trial is available on the yearly plans. Subscriptions are billed through your Apple ID and renew automatically unless cancelled at least 24 hours before the period ends; manage or cancel anytime in Settings → Apple ID → Subscriptions. Prices may vary by region.

2. BILLING AND PAYMENT

2.1 Payment Processing

All payments are processed through Apple's App Store. Payment is charged to your Apple ID account at the time of purchase confirmation. We do not directly collect, store, or process your payment information.

2.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless:

- You cancel auto-renewal at least 24 hours before the end of the current period

- Your payment method is declined

- The subscription plan is discontinued

Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current billing period at the rate of your selected plan.

2.3 Price Changes

We reserve the right to change subscription prices. If we increase the price of your subscription, Apple will notify you in advance, and you will have the opportunity to cancel before the new price takes effect. Your continued subscription after a price change constitutes acceptance of the new price.

3. FREE TRIALS

3.1 Eligibility

We may offer free trial periods for Apical Premium from time to time. Free trial eligibility is determined by Apple and may be limited to one trial per Apple ID.

3.2 Trial Conversion

At the end of the free trial period, your subscription will automatically convert to a paid subscription at the displayed price unless you cancel before the trial ends.

3.3 Forfeiture

Any unused portion of a free trial period will be forfeited when you purchase a subscription to the same service.

4. CANCELLATION AND REFUNDS

4.1 How to Cancel

You can cancel your subscription at any time through:

- Your device's Settings > Apple ID > Subscriptions

- The App Store > Account > Subscriptions

Cancellation takes effect at the end of the current billing period. You will continue to have access to premium features until the end of your paid period.

4.2 Refunds

Refund requests are handled by Apple in accordance with their refund policies. To request a refund, visit Apple's Report a Problem page (https://reportaproblem.apple.com) or contact Apple Support.

We do not have the ability to process refunds directly. All billing disputes should be directed to Apple.

4.3 No Partial Refunds

We do not provide partial refunds for unused portions of a subscription period. When you cancel, you retain access to premium features through the end of your current billing cycle.

5. ACCOUNT AND ACCESS

5.1 Account Requirement

A valid Apple ID is required to purchase and maintain a subscription. Your subscription is tied to your Apple ID.

5.2 Access Across Devices

Your subscription is available on all Apple devices signed in with the same Apple ID, subject to Apple's Family Sharing policies.

5.3 Suspension

We reserve the right to suspend or revoke premium access if we determine that your account has violated our Terms of Service.

6. CHANGES TO SUBSCRIPTION SERVICES

6.1 Service Modifications

We may modify, update, or discontinue premium features or subscription plans at any time. If we discontinue your subscription plan, we will provide notice and you will not be charged for subsequent billing periods.

6.2 Downgrade

If your subscription expires or is cancelled, your account will revert to the free tier. Your existing data will be preserved, but access to premium-only features will be restricted. Data created using premium features (e.g., additional email accounts beyond the free limit, collaboration shared items) will remain but may become read-only until you resubscribe.

7. DISCLAIMERS

Premium features are provided "as is" and subject to the same disclaimers and limitations of liability set forth in our Terms of Service. A subscription does not guarantee uninterrupted or error-free access to premium features.

8. CONTACT US

If you have questions about your subscription, billing, or these Subscription Terms, please contact us:

Email: support@garbageapps.com

Website: https://www.garbageapps.com/apicalplanandlivewell

For billing issues, you may also contact Apple Support directly.

END USER LICENSE AGREEMENT (EULA)

Effective Date: March 18, 2026

Last Updated: June 7, 2026

This End User License Agreement ("EULA" or "Agreement") is a legal agreement between you ("you" or "User") and GarbageApps LLC ("Licensor," "we," "us," or "our") for the use of the Apical mobile application (the "App").

By downloading, installing, or using the App, you agree to be bound by this Agreement. If you do not agree, do not download, install, or use the App.

This Agreement is between you and GarbageApps LLC only, and not with Apple Inc. ("Apple"). GarbageApps LLC is solely responsible for the App and its content.

1. GRANT OF LICENSE

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on Apple-branded devices that you own or control, as permitted by the Apple App Store Terms of Service (the "Usage Rules").

This license does not allow you to use the App on any device that you do not own or control, and you may not distribute or make the App available over a network where it could be used by multiple devices at the same time, except as permitted by the Usage Rules.

2. LICENSE RESTRICTIONS

You agree NOT to:

- Copy, reproduce, or duplicate the App, except as permitted by this Agreement and the Usage Rules

- Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the App

- Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the App available to any third party

- Remove, alter, or obscure any proprietary notices, labels, or marks on the App

- Use the App to develop a competing product or service

- Use the App in any manner that could damage, disable, overburden, or impair the App

- Use the App for any purpose that is unlawful or prohibited by this Agreement

3. INTELLECTUAL PROPERTY

The App and all copies thereof are proprietary to GarbageApps LLC and title thereto remains in GarbageApps LLC. All rights in the App not specifically granted in this Agreement are reserved to GarbageApps LLC.

The App is protected by copyright laws, international treaty provisions, and other intellectual property laws. You acknowledge that the structure, organization, and code of the App constitute valuable trade secrets of GarbageApps LLC.

4. USER CONTENT

You retain all rights to content you create using the App, including but not limited to tasks, notes, handwritten drawings, email drafts, meal logs, workout logs, shopping lists, and other user-generated data. This Agreement does not transfer ownership of your content to us. We claim no intellectual property rights over the content you create, store, or manage within the App.

5. THIRD-PARTY SERVICES

The App may display, include, or make available third-party content (including data, information, and other products or services) or provide links to third-party services, including but not limited to Google OAuth, Microsoft OAuth, Apple Sign In, Open-Meteo weather data, DuckDuckGo web search, RSS news feeds, and Amazon Web Services (AWS). You acknowledge that we are not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, or reliability of any third-party content or services.

6. APPLE-SPECIFIC TERMS

You acknowledge and agree that:

6.1 This Agreement is between you and GarbageApps LLC only, and not with Apple. GarbageApps LLC, not Apple, is solely responsible for the App and its content.

6.2 Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

6.3 In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.

6.4 GarbageApps LLC, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

6.5 In the event of any third-party claim that the App or your possession and use of the App infringes a third party's intellectual property rights, GarbageApps LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

6.6 Apple and its subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.

6.7 You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

7. WARRANTY DISCLAIMER

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APP WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE APP WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE APP WILL BE CORRECTED.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GARBAGEAPPS LLC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APP, HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, EVEN IF GARBAGEAPPS LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE APP OR FIFTY US DOLLARS ($50.00), WHICHEVER IS GREATER.

9. TERMINATION

This license is effective until terminated by you or GarbageApps LLC. Your rights under this Agreement will terminate automatically without notice if you fail to comply with any of its terms.

Upon termination, you shall cease all use of the App and destroy all copies of the App in your possession. Termination does not limit any of GarbageApps LLC's rights or remedies at law or in equity.

Sections 3, 4, 6, 7, 8, and 10 shall survive termination of this Agreement.

10. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

11. SEVERABILITY

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.

12. ENTIRE AGREEMENT

This Agreement, together with our Privacy Policy, Terms of Service, and Subscription Terms, constitutes the entire agreement between you and GarbageApps LLC with respect to the App and supersedes all prior or contemporaneous understandings regarding such subject matter.

13. CONTACT US

If you have questions about this License Agreement, please contact us:

Email: support@garbageapps.com

Website: https://www.garbageapps.com/apicalplanandlivewell